FAQ

Frequently asked questions

Technical Inquiries
Billing and Membership

What devices is Nowily compatible with?

Our library can be accessed from any smartphone, tablet, computer, or an eReader that has a web browser. It also works with all modern operating systems, including Apple and Android.

What web browsers can I use to read books on Nowily?

Our site can be accessed from any major web browser on all modern devices. The supported browsers include:

Google Chrome
Firefox
Safari
Opera
Internet Explorer (IE) 8 or greater

These browsers can be used to access our library on any of these operating systems:

I can't seem to access my book. What can I do?

Please contact customer support and provide the following information: what book you are having trouble with, the exact problem you're having, and what device you are using. We'll look into the problem and get back to you as soon as possible. Most queries are answered within 24 hours.

What should I do if I have other technical questions?

Just contact our support center using the contact form on our site. Let us know what problems you're encountering, and our staff will respond as soon as they can. Most queries are answered within 24 hours.

What software do I need to access my book?

You need to have downloaded Adobe Digital Editions in order to read any of the books in our library. Download it now.

What devices can I use to access the Nowily library?

Our content is full compatible with any smartphone, tablet, or computer, no matter what operating system you use. Enjoy all of our books, music, and other content on any of your devices!

The content I'm trying to use isn't working. How do I fix it?

If you are having any issues with our library, we ask you to contact our support staff with the following information: type of content you're trying to access (book, music, etc.), title of the piece of content, and type of device you're using. We'll look into the problem and get back to you with a solution ASAP. We aim to answer all questions within 24 hours.

What should I do if I have another technical question?

For all technical questions, use our support contact form to send a query to our support staff. One of our representatives will reply to your message within 24-48 hours.

I've cancelled my membership. How do I confirm the cancellation went through?

You will receive a confirmation email regarding your cancellation. The message will be sent to the email you provided upon creating your account. If you need to update your email, you can speak to a representative or use the contact form. If you do not receive the notice of cancellation in your email, be sure to check your spam/junk folder. If you still can't find it, please contact a support representative.

I'd like to speak directly to a support representative. How can I do that?

To speak to a live customer support staff member, give us a call on our toll-free number: 1-877-500-4018. You can also reach us via email at support@nowily.com.

I cancelled my membership, but I'm still being charged. Why?

If you cancelled your membership and received an email confirming the cancellation, you should no longer be charged your monthly subscription fees. If there has been some mistake, we ask you to contact a representative right away so that we can correct the error.

What is your policy for cancelling memberships?

Memberships may be cancelled at any time, with no penalties. Once your membership is cancelled, you can continue to access your account for the remainder of your term. You should no longer be billed for your subscription after your account has been cancelled.

Can I get a refund on my membership or purchased content?

You may be eligible for a refund if:

You experienced technical issues that prevented you from accessing the content, were the victim of fraud, or your account was billed accidentally.
The website did not deliver the experience that you expected.

If either of the above is true, please contact a representative at 1-877-500-4018. Refunds will be processed within 24 hours, and you will receive an email confirmation to the address we have on file. Please allow 3-7 business days for the processed refund or credit to post to your account. Please refer to our Terms of Service for more details regarding our refund policy.

What vendor name will appear on my statement for charges from Nowily?

All charges from Nowily shall appear as "nowily.com" on your credit card statement. If you have any questions about billing, please contact customer support at 1-877-500-4018 or support@nowily.com.

How do I cancel my membership?

Just contact a customer support rep at 1-877-500-4018 or use our cancellation form by Clicking Here. You can cancel at any time with no questions asked and no penalties.

How often do you get new content in your library?

We are adding new content to our library every day! Keep checking back to see what new items we've added!